Returns, Refunds & Exchanges Policy

We value every customer and aim to provide a smooth shopping experience. However, due to the nature of our products (including stitched, branded, and handcrafted items), certain policies are necessary to ensure fairness and transparency for both parties.

By placing an order, you agree to the terms below.

1. General Policy

All orders are considered final once confirmed. We do not offer returns or exchanges for:

  • Change of mind
  • Size issues
  • Personal preference after delivery
  • Minor expectations mismatch

We strongly recommend reviewing product details carefully before placing an order.

2. Eligibility for Exchange or Refund

We only accept claims in the following cases:

  • You received the wrong product
  • You received a completely damaged or defective item

To be eligible:

  • The issue must be reported within 24 hours of delivery
  • Clear photo or video evidence must be provided
  • Approval must be obtained before returning any item

⚠️ Items sent back without approval will not be accepted.

3. Damage Claims Policy

We take damage claims seriously and follow a strict verification process.

To file a damage claim:

  • You must report the issue within 12 hours of delivery
  • A continuous unboxing video is mandatory, clearly showing:
    • Unopened parcel
    • Shipping label
    • Full unboxing process without cuts
    • Clear product condition after opening

We reserve the right to:

  • Reject claims without sufficient evidence
  • Decline claims where damage appears to have occurred after delivery
  • Verify authenticity before offering any resolution

4. Non-Returnable Items

The following items are strictly non-returnable:

  • Custom-stitched outfits
  • Readymade stitched sizes
  • Sale / discounted items
  • Express shipping orders
  • Promotional or limited-time offers

Once purchased, these items cannot be returned or refunded under any circumstances.

5. Important Non-Eligible Reasons

To avoid confusion, please note we do not accept returns or refunds for:

  • Minor color differences due to lighting, photography, or screen display
  • Differences in accessories (tassels, buttons, lace, embroidery pieces, etc.)
  • Variations in neckline depth (stitched to standard/modest design)
  • Slight stitching or finishing differences (common in handmade or branded items)
  • Fabric feel, texture, or finishing expectations
  • Brand-related variations (we are a reseller, not the manufacturer)

6. Product Disclaimer

We offer 100% original branded Pakistani suits. However:

  • Slight variations from model images may occur
  • Some accessories shown in photos may be for styling only
  • Necklines are stitched to standard modest depth
  • Color may vary slightly due to lighting and photography

These differences are not considered defects.

7. Order Cancellation Policy

  • Orders can be cancelled within 24 hours of confirmation with no penalty
  • Cancellations after 24 hours will incur a 25% cancellation fee
  • Once an order is shipped, it cannot be cancelled

Goodwill Store Credit Option

Customers may choose store credit instead of cancellation refund.
This credit may include additional value and is valid for future purchases (terms apply).

8. Refunds & Exchange Resolution

If your claim is approved:

  • We will first offer an exchange (subject to availability)
  • If exchange is not possible, store credit will be issued
  • Refunds are rare and only issued in exceptional cases at our discretion

All returned items are inspected before any resolution is processed.

9. Return Shipping

  • Return shipping costs are the customer’s responsibility.
  • Customers must use a trackable shipping method
  • We are not responsible for return parcels lost in transit

10. Courier & Delivery Limitations

We are not responsible for:

  • Courier delays or customs holds
  • Incorrect addresses provided by the customer
  • Lost, delayed, or undelivered parcels after dispatch
  • Failed delivery due to recipient unavailability

Such issues do not qualify for refunds or cancellations.

11. Transit Damage

All items are carefully inspected and securely packed before dispatch.
We are not responsible for damage caused during shipping by courier services.

However, verified damage claims (with proper evidence) may be reviewed for resolution.

12. Return Procedure (If Approved)

If your claim is approved:

  1. You will receive return authorization via email
  2. Ship the item within the given timeframe using a tracked service
  3. Include original packaging, tags, and invoice
  4. Share tracking details after dispatch
  5. Final inspection will be conducted before resolution

13. Important Note

Our products are carefully curated, and minor variations are part of the production and stitching process. These small differences add uniqueness and are not considered defects.

We encourage customers to reach out before placing an order if they need clarification — we’re always happy to help.